Case Study

A Mexican loyalty rewards company partnered with NPNA to expand into the U.S. Facing challenges like market unfamiliarity and regulatory risks, NPNA guided the client through its North Star and Execution Strategy phases. Together, they defined the target operating model, assessed market readiness, and built a clear Go-to-Market strategy. Today, the client has a detailed roadmap to successfully grow its presence in the U.S. market.

A global supply chain provider partnered with NPNA to recruit 35 roles in 3 months following a merger. Facing compensation misalignment, inefficient tools, and a rushed timeline, NPNA implemented a standardized hiring strategy, created role profiles, launched a nationwide search, and interviewed 400+ candidates. The result: all roles filled on time, enabling the client’s successful expansion in Mexico. NPNA remains a trusted partner in ongoing transformation efforts.

When new labor laws in Mexico restricted outsourcing, a global supply chain provider turned to NPNA for urgent compliance. With just 45 days to transition ~400 outsourced employees, NPNA led strategy, setup, and execution—harmonizing benefits, updating HR tools, and managing legal procedures. The client met regulatory deadlines and now operates with a fully integrated workforce. NPNA remains a trusted partner in their ongoing transformation journey.

After a merger, a global supply chain provider faced major challenges with its Order to Cash (O2C) process, leading to 35% of AR past due. NPNA assessed the situation, identified root causes, and designed a future-state O2C process without a full tech overhaul. By engaging 50+ stakeholders and mapping clear solutions, NPNA delivered a strategic roadmap for transformation. The client now drives its O2C improvements with NPNA’s ongoing support.

A US-based plastics manufacturer with two plants and 300+ employees expanded to Monterrey, Mexico to meet partner demand. NPNA managed the project, establishing a 150-person operation in under 12 months. Overcoming regulatory changes, cultural differences, and staffing challenges, NPNA guided the client through its Transformation Lifecycle, from strategy to execution, ensuring a smooth launch despite COVID-19 delays. Today, the client successfully operates and grows in Mexico